Privacy Policy

Last updated: 25 December 2025

This Privacy Policy describes how Serteo (“Company”, “we”, “us”, “our”) collects, uses, stores, and protects personal data of users (“you”, “your”) who visit our website, contact us, or use our services. We process personal data in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR) and applicable Lithuanian and EU data protection laws.

1. Data Controller

The data controller responsible for processing your personal data is:

Company name: Serteo
Address: V. Nagevičiaus g. 3, Vilnius, Lithuania, LT-08237
Email: [email protected]
Phone: +370 618 18991

2. Scope of This Privacy Policy

This Privacy Policy applies to:

Visitors of our website

Individuals who contact us via email, phone, or contact forms

Clients, partners, and potential clients

Any other person whose personal data we process in the course of our business activities

3. Personal Data We Collect

Depending on how you interact with us, we may collect the following categories of personal data:

3.1 Data Provided Directly by You

First name and last name

Email address

Phone number

Company name and position

Content of messages, inquiries, or requests

Any additional information you voluntarily provide

3.2 Data Collected Automatically

IP address

Browser type and version

Device type and operating system

Website usage data, pages visited, time spent on pages

Referral URLs

Cookies and similar technologies

4. Purposes of Processing Personal Data

We process personal data for the following purposes:

To respond to inquiries and communicate with you

To provide, manage, and improve our services

To conduct business negotiations and cooperation

To ensure website security and functionality

To analyze website usage and improve user experience

To comply with legal and regulatory obligations

To protect our legal rights and interests

5. Legal Bases for Processing (GDPR Article 6)

We process personal data based on one or more of the following legal grounds:

Consent – when you voluntarily provide data or agree to its processing

Contractual necessity – to perform a contract or take steps prior to entering a contract

Legal obligation – when required by law

Legitimate interests – for business development, communication, security, and service improvement, provided your rights do not override these interests

6. Cookies and Similar Technologies

Our website uses cookies and similar technologies to:

Ensure proper website functionality

Improve user experience

Analyze website traffic and performance

You may manage or disable cookies through your browser settings. Disabling cookies may affect website functionality.

7. Data Retention Period

We retain personal data only for as long as necessary to achieve the purposes outlined in this Privacy Policy, including:

For the duration of business communication or contractual relationships

As required by applicable laws and regulations

Until consent is withdrawn (where applicable)

Once data is no longer needed, it is securely deleted or anonymized.

8. Data Sharing and Disclosure

We do not sell, trade, or rent personal data to third parties.

Personal data may be shared only with:

Trusted service providers (e.g., hosting, IT, analytics) strictly necessary for operations

Public authorities when required by law or legal process

All third parties are obligated to process personal data in compliance with GDPR and confidentiality requirements.

9. International Data Transfers

We primarily process data within the European Economic Area (EEA).
If personal data is transferred outside the EEA, we ensure appropriate safeguards, such as standard contractual clauses or equivalent legal mechanisms.

10. Data Security

We implement appropriate technical and organizational measures to protect personal data against:

Unauthorized access

Accidental loss or destruction

Alteration or disclosure

However, no method of transmission over the Internet is completely secure, and absolute security cannot be guaranteed.

11. Your Rights as a Data Subject

Under GDPR, you have the right to:

Access your personal data

Request correction of inaccurate or incomplete data

Request deletion of your personal data (“right to be forgotten”)

Restrict processing of your personal data

Object to processing based on legitimate interests

Request data portability

Withdraw consent at any time

To exercise your rights, contact us at [email protected].

12. Complaints

If you believe your data protection rights have been violated, you have the right to lodge a complaint with your local data protection authority.

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites. We encourage you to review their privacy policies.

14. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Updates will be published on this page with a revised “Last updated” date.

15. Contact Information

If you have any questions regarding this Privacy Policy or personal data processing, please contact us:

Email: [email protected]
Phone: +370 618 18991
Address: V. Nagevičiaus g. 3, Vilnius, Lithuania, LT-08237